Working as a customer service representative

When I moved into the town of Belleville, Ont. from the great city of Toronto have been very taken by the small size of the city and lack of job opportunities. For the first few months I became very anxious until I happened on a job where I could deal with customers of States for Hewlett-Packard as Tech Rep / Customer Service Representative.

The work was quite nice as I could talk on the phone with customers and then type the work orders, general inquiries or complaints. Later I got the chance to only communicate with customers via e-mail and live chat.

In this mode of communication has proven ineffective that I found for more than one reason. The first problem was the time factor. If you were in correspondence with an old person, you could pretty well guarantee that would add an additional 20 min. Time to pick the whole thing figured. Among the slow two-finger typing, and the lack of knowledge of computer system they were trying to match, the call would not be a quick fix.

Another problem I found with this form of communication was the lack of something pleasant. With phone chat I had learned American history from a retired army general, cooking tips from a grandmother of 15 years, looking after a poodle as a dog show, and the temperature of any city in the country have spoken. I could not wait to go to work every day not knowing that it would absorb the information interesting for the day.

I found my sales figures dropped only when I switched to Internet communication. On the positive side, however, is a faster response time with live chat via the Internet. If you just had a quick question or concern, such as the delivery status on the new computer is the ideal method.

So in conclusion, if I were to offer my advice, I would say a friendly and knowledgeable voice on the other end of the line would have my vote for the perfect form of virtual customer service .......