Tuesday, September 4, 2012
Internal Communication - How to brand your company through your employees
Twenty years ago, if a manager has said that the words "internal communication" there is a high probability that the concept was met with a vacant stare. However in today's business world, internal communication has become as important to the operation and success of a company as external communication with customers.
Your employees are your greatest asset. They are the point of contact with your clients to the company. Deliver on your brand values. They know what these are?
Internal communications is that it helps the employees of companies to understand how business works, what happens in the field and why. This raises the question, why is this important?
If employees know what is happening - the strategy, results and their brand promise - and how they fit into the process, they work better and make more effective decisions that benefit the business.
These days many companies, especially large enterprises, are much more complex in their structure and range of services than in years past. This has created an opportunity for many employees to be left in the dark, feeling like a cog in a machine forgotten. If employees do not understand because they have to do what they do, then there is a disconnect between their interests and the interests of business'.
When employees are informed and understand the functioning of an enterprise, are much more likely to make better decisions - decisions based on best interests and objectives of the company.
Performance management and internal performance are undoubtedly some of the most important tasks a manager faces. Yet historically this engagement attracts nowhere near the budget or the analysis of traditional external communications and advertising.
And while most companies these days appreciate the business case for internal communications, few know how to implement it strategically and creatively. The key here is turning information into inspiration.
Effective external communication often relies on an effective internal communication to persons who provide what the company promises to its customers.
These communications must be simple, consistent and creative - both in terms of messages and their mean. Employers and managers must also be able to segment their audience in an appropriate way - and how to deal with different levels effectively.
An e-mail may not be the best channel for all. Personnel who are on the road may prefer face meetings or via an audio message. Companies need to develop a customized communication channel that works effectively for them and their employees.
Keep things clear and simple, when strategising for internal communications is useful also to the staff when their job spec comes into play. When an employee is one hundred percent aware of what you expect to make, in addition to one hundred percent aware of why they need to do, which is 200 percent in favor of a successful company and well run.
Perform a job description is an explicitly huge success of building a good structure of internal communication, especially when line managers are involved.
In large companies, line managers are the link between directors and every employee in the company. If a manager is not sure what is happening, or what to say / how to tell employees placed under him, there will be trouble ahead.
When line managers need to know what and how to communicate with staff, the likelihood is that the rest of the staff will benefit, in turn, helping the company perform better and achieve a better financial return, at the end of the day.
In its publication "The Employer Brand: Bringing the best of brand management for people at work," Richard Mosley discusses the importance of building a strong internal corporate brand.
Maintain the values and culture of a society and their personal brand, as a priority is something that increases employee satisfaction. There is undoubtedly a connection between employee satisfaction and business performance and driving satisfaction.
Every company is going to experience the change at one time or another, either through the market based, regulations, innovation or competition - all these factors change, but the consistent and effective internal communication can pave the road during these changes.
When an employee can identify why strategies, achievements, brand promise, and other factors vital to business function are so important and the role played by them and other employees, each member of a company will be able to make choices informed for the benefit of business and business functioning .......
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